Gavagai

Customer Experience, Language Technology, Text Analytics

Gavagai is a company that offers native text analytics in 47 languages. They provide a customer insights platform that allows businesses to capture insights from customer conversations and feedback in real-time. With their platform, businesses can analyze reviews, surveys, call transcripts, support tickets, and social media data using the Gavagai Explorer. They offer their platform as a web application and also provide an API for integration. Gavagai aims to help customer experience teams uncover important insights and understand what their customers want. Their technology is built to scale and can handle omnichannel data without any preconfiguration or manual input.

Products and services:
  • Gavagai Explorer (web application)
  • API for integration
  • Text analytics in 47 languages
  • Customer insights platform
  • API integration
  • Multilingual capability
  • Discover unknown insights
  • Manage customer data in multiple languages
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