Mavenoid

Hardware Support

Mavenoid is a support platform for hardware companies. They use AI-driven automation and innovative tools for remote service to make support operations efficient, cost-effective, and customer-centric. They have impressive self-service resolution rates, less time spent on warranty claims and field-service bookings, and high support request automation. Mavenoid offers a unique diagnostic approach and guided troubleshooting to help customers solve their own issues. They also provide seamless escalation to live support for more complex problems. Mavenoid allows companies to create, update, and deliver product knowledge in a scalable and user-friendly way. Their AI technology can autogenerate new support content and improve the knowledge base. They also offer a test drive area to explore support automation examples and provide news, tips, and learning content on technical support and automation.

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